Refund & Returns Policy

1. Digital Products & Services

Immediate Delivery:

Our digital products and services (website audits, rank tracking, content generation, etc.) are delivered immediately after payment via portal access or download links.

Refund Policy:

• All sales are final once services are accessed or deliverables are provided
• If a verified technical issue prevents use and we cannot resolve it promptly, a discretionary refund may be granted
• No refunds for change of mind after service delivery

2. Subscriptions (Recurring Plans)

• Auto-Renewal: Plans automatically renew at the stated interval until canceled
• Cancellation: Cancel anytime via your account dashboard or by emailing us. Access continues until the end of the current billing period
• No Pro-Rated Refunds: We do not provide partial refunds for unused time within the current billing period, except where required by law
• Billing Issues: If charged in error, contact us within 7 days for investigation

3. Professional Services & Custom Work

• Deposits: Non-refundable once work scheduling or project kickoff begins
• Work-in-Progress: Delivered milestones are billable
• Unused Prepayments: Refunds for unperformed work may be granted at our discretion

4. Trials & Promotions

If a trial or promotional rate applies, standard billing begins after the trial period ends unless you cancel before expiration.

5. Service Issues

If you experience technical problems or service outages:

• Contact us within 7 days of the issue
• We'll work to resolve the problem promptly
• If unresolved, we may offer service credits or refunds at our discretion

6. How to Request a Refund

Email hello@echoresonance.com with:

• Your account email and order number
• Service/product name
• Detailed reason for refund request

We'll review your request and respond within 3-5 business days.

7. Refund Processing

• Method: Approved refunds are issued to the original payment method
• Timing: Processing typically takes 5-10 business days, plus your bank's posting time

8. Chargebacks

Please contact us directly before filing a chargeback. Chargebacks can delay resolution and may result in account suspension. We're committed to resolving issues fairly and promptly.

9. Governing Law

This policy is governed by the laws of the State of Wyoming, USA.